OPerating MOdel Uplift

For a rapidly expanding B2B SaaS start-up in the technology sector

Client Profile

A rapidly expanding B2B SaaS start-up in the technology sector, transitioning from a small founding team to a larger operational structure. The organisation was preparing for enterprise customers and future security accreditations such as ISO 27001.

Problem Statement

The client recognised that their informal, founder-driven security practices were no longer sustainable. As headcount increased and new customers—particularly enterprise clients—came on board, they needed a robust operating model that defined roles, responsibilities, controls, and expectations. They also wanted a pathway to achieve recognised cyber security accreditations such as ISO 27001 in the future.

Work Completed

Brace Cyber designed and implemented a complete cyber security operating model tailored to a high-growth environment. Key activities included:

  • Developing a security strategy aligned to business growth priorities

  • Designing a scalable cyber security framework covering people, process, and technology

  • Building a full suite of security policies aligned to industry best practice

  • Defining key IT and security controls required to protect data and meet enterprise expectations

  • Establishing governance structures and decision-making processes for the expanding team

The operating model gave the organisation clarity, structure, and direction, without slowing innovation or agility.

Outcome

The client transitioned smoothly from an informal start-up approach to a structured, scalable security function. Outcomes included:

  • A clear cyber security strategy aligned to business objectives

  • A complete policy set ready to support growth and customer assurance

  • Defined controls and processes suitable for enterprise-grade expectations

  • A strong foundation for pursuing future accreditations such as ISO 27001

  • Improved confidence from investors, customers, and internal stakeholders

This work positioned the company to scale responsibly and continue winning larger customers without compromising security or speed.